Keynote Speakers

CareForum 2018 featured four nationally recognized keynote speakers sharing their expertise and thought leadership to help your organization succeed and thrive.

Marilyn Tavenner
Former President and CEO of America's Health Insurance Plans (AHIP)
and Former Administrator of the Centers for Medicare & Medicaid Services (CMS)

Looking Forward to Future Changes in Health and Human Services and Anticipating What’s Next for the Industry
A discussion with Marilyn Tavenner, hosted by Mediware CEO Bill Miller, featuring audience Q&A.

Agencies throughout the U.S. Department Health & Human Services continue to signal their increasing emphasis on delivering quality care. Most notably, the Centers for Medicare & Medicaid Services (CMS) are focusing on new value-based payment models. The trajectory of the health and human services industry affects the vital care you provide, and you need perspective to ensure your agency’s success for years to come. Marilyn Tavenner — former President and CEO of AHIP and Administrator of CMS — will give you that perspective at CareForum 2018. Join Marilyn for a forward-looking armchair discussion with audience Q&A, hosted by Mediware CEO Bill Miller. Marilyn will share her thoughts on what’s next for Medicare and Medicaid; how the 2018 political landscape in Washington will shape the industry; and how we can better connect community services and health care to help more people in need.

David Rendall
Keynote Speaker & Executive Coach

Oppositioning: One Surprising Strategy for Innovation and Differentiation
What can tiny houses, Spartan races, knuckleball pitchers, armless archers, Snapchat, unibrows, and Minecraft teach us about innovation and differentiation? We all know that innovation and differentiation are essential, but developing and implementing truly unique ideas seems very difficult, and most fail to become more creative and distinctive. The solution is surprisingly simple. A singular method for finding unconventional ideas that will dramatically improve your ability to stand out and produce an endless supply of original breakthroughs. You’ll go from unconventional to unforgettable to unstoppable. 

Ann Oliva

Senior Policy Advisor for Corporation for Supportive Housing (CSH)
Former Deputy Assistant Secretary for Special Needs at the U.S. Department of Housing and Urban Development

Data with Purpose: Connecting Health and Social Issues to Help Communities Thrive
Health and social issues are deeply interconnected. Human services professionals know that a person’s presenting condition — whether it’s homelessness, addiction, or a health issue — is rarely a singular need with a singular solution. To find solutions that help individuals thrive, we need system-level thinking and planning, as well as innovation at every level of service. This kind of collaboration at scale requires intelligent, actionable data gathered from multiple sources. In this session, we will explore creative, multidisciplinary approaches to problem solving that can improve care across virtually any service setting.


Jake Poore
President and Chief Experience Officer of Integrated Loyalty Systems

Creating Patient Loyalty by Providing Exceptional Patient Experiences
Patients today say they want to be treated as individuals and not just identified by their acuity or clinical ID number. They tell us that exceptional experiences occur when we consistently meet their expectations on what we provide (the clinical care side) while exceeding their expectations on how we provide it (the service side). In the highly competitive health care marketplace, patient experience is a top driver of patient loyalty and marketshare.


Tina Ratliff
Implementation Consultant
I have over 20 years in the healthcare field working for Home Infusion Pharmacies, HME providers, Ambulatory Infusion Center, and a Sleep Diagnostics center.
I have held many positions with local and nationwide healthcare companies, including: Intake Supervisor, Pharmacy Technician, Interim Branch Manager, Sleep Technician, Regional Buyer, and, most recently as AR Manager.

TJ Recinella
Lead Clinical Consultant – Rehabilitation Solutions
TJ Recinella is the Lead Cinical Consultant at Mediware. Prior to working at Mediware, TJ worked at Vanderbilt Medical Center, and Georgia Southern University prior to his time in Nashville. He is a former certified Athletic Trainer, having worked with collegiate and high school athletes. He earned a Bachelor of Arts in Athletic Training/Sports Medicine from Capital University in Columbus, Ohio, and a Master of Arts in Kenesiology from San Jose State University in San Jose, CA

Tricia Twombly, BSN, RN, HCS-D, HCS-O, HCS-H, HCS-C, CHCE, COS-C
Tricia A. Twombly, BSN, RN, HCS-D, HCS-O, HCS-H, HCS-C, CHCE, COS-C, AHIMA Approved ICD-10 CM Certified Trainer and ICE Certified Credentialing Specialist brings over 30 years of home care experience to her role as the owner of Twombly and Associates LLC, a home health and hospice coding and consulting company. Tricia has served as Advising Editor for the Home Health Diagnosis Coding Manual, Technical Reviewer for the Diagnosis Coding Pro Journal, and Technical Editor for the BMSC on-line course libraries. She served on the CMS ICD-10-CM transition team and is the former CEO of the Board of Medical Specialty Coding and Compliance. Tricia continues to write numerous articles and white papers and is a nationally recognized speaker in the home health and hospice industry.

Troy Ward
Division Director Cardiopulmonary and Neurology
Midland Health
Troy Ward is the Director of Cardiopulmonary and Neurology at Midland Memorial Hospital. He’s been at Midland since 2003. His management career started in 1995 as evening shift supervisor at Odessa Regional Hospital. Prior to coming to MMH he was the manager of Respiratory Care at HealthSouth of Midland, TX for four years. Troy has worked in the field of Respiratory Care since 1992. Troy chairs the Midland College advisory committee for Respiratory Care. He is also a certified surveyor for the College of American Pathology (CAP).

Tyler Rosensteel
Director of HMIS
Crisis Response Network

Tyler Pidgeon
Implementation Consultant, Housing and Community Services, Mediware Information Systems
Tyler Pidgeon is an Implementation Consultant with Mediware that specializes in reporting. Tyler joined the Mediware team back in June of 2016 with over 9 years of experience using ServicePoint in the Tampa community. As part of the professional services team, he has spent the last couple of years traveling to various communities to provide them with amazing trainings that often focus on reporting with Qlik Sense. The self-proclaimed data nerd enjoys a range of personal hobbies that include homebrewing beer, tickling the guitar, playing peek-a-boo with his new baby girl, and creating awesome visualizations using Qlik Sense.

Vester Gravley
Clinical Consultant
Vester Gravley is a registered respiratory therapist (RRT). He brings with him more than 20 years of professional clinical and management experience in a multi-service respiratory care department where he served in the roles of Education Coordinator and System Administrator.

Victoria Denton
Rehabilitation and Respiratory Business Consultant
Victoria Denton has been a Business Consultant at Mediware for the past eleven years. Before Mediware, she spent more than 20 years working in acute care hospitals, skilled nursing units and outpatient settings, in clinical and operations management roles. She is a graduate of the University of Central Florida.

Virginia Littlepage
Clinical Consultant
Virginia Littlepage has been a Clinical Consultant at Mediware for the past eleven years. Before Mediware, she spent more than 16 years working in inpatient rehabilitation facilities, skilled nursing units, long term acute care facilities and outpatient hospital settings, in clinical, supervisory and management roles. She received her Master of Science in Communication Disorders from the University of Oklahoma.

Wendy Smith
HMIS System and Implementation Administrator
Portland Housing Bureau- City of Portland
Autonomous collaboration might sound like an oxymoron, but that is the attitude and best practice she brings to the table.
Wendy with her unique 30-year background in data administration and technology, including more than 15 years HMIS experience has been able to foster a successful decentralized statewide multi-Continua of Care, HMIS and CMIS implementation. She has called both Oregon and Idaho home when it comes to her HMIS work. She is crazy enough to take pleasure in finding solutions to atypical problems, employing conversation, creative alternatives and brainstorming no matter the differing construction when it comes to urban, rural and in-between problem.

Wes Little
Vice President of Applied Insights
As vice president of analytics, Wes Little leads Mediware’s unified analytics strategy to deliver data-driven insights and innovative solutions. He previously served as director of product management for Kinnser Software, where he oversaw rapid product innovation for the company’s home health electronic medical record software. Wes holds a Master of Business Administration from the University of Texas at Austin’s McCombs School of Business and a bachelor’s degree in economics from Washington and Lee University.