Keynote Speakers

CareForum 2018 featured four nationally recognized keynote speakers sharing their expertise and thought leadership to help your organization succeed and thrive.

Marilyn Tavenner
Former President and CEO of America's Health Insurance Plans (AHIP)
and Former Administrator of the Centers for Medicare & Medicaid Services (CMS)

Looking Forward to Future Changes in Health and Human Services and Anticipating What’s Next for the Industry
A discussion with Marilyn Tavenner, hosted by Mediware CEO Bill Miller, featuring audience Q&A.

Agencies throughout the U.S. Department Health & Human Services continue to signal their increasing emphasis on delivering quality care. Most notably, the Centers for Medicare & Medicaid Services (CMS) are focusing on new value-based payment models. The trajectory of the health and human services industry affects the vital care you provide, and you need perspective to ensure your agency’s success for years to come. Marilyn Tavenner — former President and CEO of AHIP and Administrator of CMS — will give you that perspective at CareForum 2018. Join Marilyn for a forward-looking armchair discussion with audience Q&A, hosted by Mediware CEO Bill Miller. Marilyn will share her thoughts on what’s next for Medicare and Medicaid; how the 2018 political landscape in Washington will shape the industry; and how we can better connect community services and health care to help more people in need.

David Rendall
Keynote Speaker & Executive Coach

Oppositioning: One Surprising Strategy for Innovation and Differentiation
What can tiny houses, Spartan races, knuckleball pitchers, armless archers, Snapchat, unibrows, and Minecraft teach us about innovation and differentiation? We all know that innovation and differentiation are essential, but developing and implementing truly unique ideas seems very difficult, and most fail to become more creative and distinctive. The solution is surprisingly simple. A singular method for finding unconventional ideas that will dramatically improve your ability to stand out and produce an endless supply of original breakthroughs. You’ll go from unconventional to unforgettable to unstoppable. 

Ann Oliva

Senior Policy Advisor for Corporation for Supportive Housing (CSH)
Former Deputy Assistant Secretary for Special Needs at the U.S. Department of Housing and Urban Development

Data with Purpose: Connecting Health and Social Issues to Help Communities Thrive
Health and social issues are deeply interconnected. Human services professionals know that a person’s presenting condition — whether it’s homelessness, addiction, or a health issue — is rarely a singular need with a singular solution. To find solutions that help individuals thrive, we need system-level thinking and planning, as well as innovation at every level of service. This kind of collaboration at scale requires intelligent, actionable data gathered from multiple sources. In this session, we will explore creative, multidisciplinary approaches to problem solving that can improve care across virtually any service setting.


Jake Poore
President and Chief Experience Officer of Integrated Loyalty Systems

Creating Patient Loyalty by Providing Exceptional Patient Experiences
Patients today say they want to be treated as individuals and not just identified by their acuity or clinical ID number. They tell us that exceptional experiences occur when we consistently meet their expectations on what we provide (the clinical care side) while exceeding their expectations on how we provide it (the service side). In the highly competitive health care marketplace, patient experience is a top driver of patient loyalty and marketshare.


Robyn Stone
Senior Vice President for Research, LeadingAge & Co-Director, LeadingAge LTSS Center @UMass Boston
Robyn I. Stone, Dr.P.H, a noted researcher and internationally recognized authority on long-term care and aging policy, is Sr. VP for Research at LeadingAge and Co-Director of the LeadingAge LTSS Center @UMass Boston. She has held senior research and policy positions in both the U.S. government and the private sector. She was a political appointee in the Clinton Administration, serving in the U.S. Department of Health and Human Services as Deputy Assistant Secretary for Disability, Aging and Long-term Care Policy and Assistant Secretary for Aging. Dr. Stone is a distinguished speaker and has been published widely in the areas of long-term care policy and quality, chronic care for the disabled, aging services workforce development, low income senior housing and family caregiving. She serves on numerous provider and non-profit boards that focus on aging issues. Dr. Stone is a fellow of the Gerontological Society of America and the National Academy of Social Insurance. She was elected to the National Academy of Medicine (formerly the Institute of Medicine) in 2014.

Ron Lanton
Executive Director and Senior Council
Frier Levitt Government Affairs, LLC 
Ronald W. Lanton III, Esq., has over 25 years of experience focused on government affairs including activities on the municipal, state, and federal government levels with 15 years dedicated to the healthcare sector. Ron founded the healthcare government affairs and lobbying firm True North Political Solutions. Ron is now the Executive Director and head lobbyist at Frier Levitt Government Affairs, LLC and is also Senior Counsel at Frier Levitt.

Prior to True North, Ron created a government affairs department for wholesale-distributor H. D. Smith and served as the company’s exclusive lobbyist while also advocating for various healthcare customers including retail and specialty pharmacies, home infusion, long term care, institutional and Home Medical Equipment (HME).
Ron has also worked at Stateside Associates, a greater Washington D.C. area government affairs consulting firm where he handled healthcare, energy, commerce and transportation issues. He has also clerked for a federal magistrate and was appointed as a municipal commissioner on beautification and environmental issues. He frequently consults Wall Street firms on financial issues related to the healthcare sector.

Ron is a featured industry speaker on issues such as pharmaceutical safety and healthcare cost containment. He has authored numerous articles regarding pharmacy and healthcare law and is a regular contributor to Specialty Pharmacy Times. He is a 40 under 40 award recipient from the Springfield, Illinois Business Journal. He has been admitted to practice in New York, Illinois and the District of Columbia. He has a BA from Miami University and a JD from The Ohio State University. He is also the chair of the Biologics Committee for the New York Bar Association.

Sandy Wilson
Project Director
Institute for Community Alliances
Sandy Wilson is the Missouri HMIS Director with Institute for Community Alliances. Since 2005, she has administered the MOHMIS Network that has grown under her direction to support the Missouri Balance of State Continuum of Care, the Springfield CoC, the Joplin CoC, St. Louis City CoC and St. Louis County CoC. Ms. Wilson has served for 12 years (including two years as Chair) on the Missouri Governor’s Committee to End Homelessness, which has evolved into the state’s Interagency Council on Homelessness. With expertise in project management, policies and procedures, stakeholder and vendor relationships, and data migration management, Sandy also draws on provider and management experience in child abuse prevention, domestic violence programs and sexual assault services.

Sara Schuette
Sara is the director of service line development for ProMedica Total Rehab. She has been a director for ProMedica for 18 years and in her current role since 2013. She was instrumental in the go live for the ProMedica system in 2013 on Medilinks CS for 25 sites. She also took the lead recently in the addition and upgrade of 30 sites to

Selena Ortiz
Training Specialist
Kinnser Software
Selena Ortiz is a Training Specialist with Kinnser Software. She started her career at Kinnser back in 2013 as a Technical Support Representative and not long after moved to sales. In July of 2015 she joined the training department and never looked back. “I love my job so much, that it doesn’t feel like work. My highest priority is to help agencies transition to our software with ease. If you have a problem then it’s my problem too. Let’s create a partnership; I can help your agency move forward successfully and use our products to the fullest.”
Selena is homegrown right out of San Antonio TX and recently returned to her roots after having lived in Austin for 7 years. She loves spending time with her daughter, Luna, and biking around the Alamo City.

Sharon Harder
C3 Advisors, LLC
Sharon Harder has over three decades of executive management experience in the health care industry. She has served in financial and operational leadership roles in a variety of health care organizations ranging from a major health care professional association to large post-acute health care providers. As President of C3 Advisors, LLC, Sharon engages with clients to develop and implement the strategic vision required to improve their profitability and competitive position in the rapidly transforming health care marketplace. Learn more at

Sharon Litwin
Senior Managing Partner
5 Star Consultants, LLC
Sharon Litwin, founder and senior managing partner of 5 Star Consultants, a national consulting and coding firm specializing in homecare and hospice services since 2003. Sharon is a former ACHC and CHAP surveyor, In her consulting firm, Sharon and her team of RN’s assist homecare and hospice agencies in providing quality, meeting regulations, ICD-10 coding, OASIS, increasing outcomes and Star Ratings, and having continued survey readiness. Sharon and her staff perform ICD-10 coding and OASIS reviews, QAPI, clinical record reviews, mock surveys and help agencies across the country stay in compliance. Sharon is a regular speaker to education companies, state and national associations and publications. performing Medicare deemed surveys for ten years. Sharon has been in the homecare and hospice industry for over 30 years.

Sharon Bock
Director of Marketing
Allegiance Group
Sharon Bock joined Allegiance Group as the director of marketing in 2016. In her current role, she develops and executes marketing strategy, brand management, social media and communication plans for clients and prospects. Prior to joining Allegiance Group, Sharon managed collection and customer service teams for the BP credit card center (formerly Amoco Oil) for 5 years and the marketing / public relations strategy for three of the largest regional banks in the Midwest for 15 years.
Sharon earned her masters and undergraduate degree in Business Administration from Drake University.

Shawn Hewitt
Rehab Product Manager
Shawn’s been a member of the Mediware team since 2005. His primary role at Mediware is the product manager of the MediLinks rehab products. His focus is to ensure that the solutions provided to the market are solving the specific needs of rehabilitation services with special focus on product usability, user experience, and workflow for compliance and efficiency. Shawn has more than 15 years of clinical and management experience as an occupational therapist in the rehabilitation industry. His experience includes analysis of process and workflow to determine the best integration of care delivery for products in the acute and post-acute rehab markets. Prior to joining Mediware, Shawn began his career as an occupational therapist with the University of Pittsburgh Medical Center. He is a graduate of Gannon University.

Sheila Arquette
Executive Director
National Association of Specialty Pharmacy
Sheila Arquette is the Executive Director of the National Association of Specialty Pharmacy. She holds a Bachelor of Science degree in Pharmacy from the State University of New York at Buffalo School of Pharmacy. She has extensive practical and leadership experience in retail pharmacy, hospital pharmacy, long-term care consulting and dispensing, in addition to the managed care, PBM and specialty pharmacy space. She is a regular speaker and participant at national pharmacy conferences, roundtables and industry meetings.

Prior joining NASP in February 2017, Sheila was the Director of Pharmacy Services at Independent Health.

Sheila served on the NASP membership committee and as the co-chair of the Government Affairs Committee prior to assuming her role as Executive Director. She was elected to the NASP Board of Directors and received the NASP Distinguished Service Award in September 2016. She also is a long- standing member of AMCP.

Steven Millard
ART Training Manager
Steven Millard is our seasoned custom reporting expert with over 9 years of experience developing, editing, and supporting hundreds of reports across our Housing and Community Services software. Before becoming one of our lead Qlik Sense engineers, he was our dedicated Business Objects Web Intelligence XI Training Manager, in addition to training ServicePoint and CommunityPoint users. He has 11+ years of ServicePoint experience, from an End User up through System Administrator. His background is in Computer Animation and Web Design. In his spare time, he enjoys home brewing beer and playing with Legos with his children.

Sue Carney
Manager of Client Services - Behavioral Health
Sue Carney, CPC, CPMA is the Manager of Client Services, Mediware Information Systems- Behavioral Health Solutions. Prior to joining Mediware, Sue was Chief Operating Officer for a revenue cycle management and consulting company. Sue also has experience in practice administration, clinical documentation improvement and coding audits, software development, and implementations. Sue is currently president of the North Carolina Medical Group Management Association - Wilmington Chapter. She has earned a Bachelor of Science in Health Services Management from East Carolina University in Greenville, NC.

Suzette Dimascio
CSI Specialty Group
As a thought leader, industry expert, frequent media contributor and sought after speaker on all things Specialty; Suzette’s strategic insight on marketplace trends help align and enlighten this continually pivoting industry.
Suzette's passion for patient care is at the forefront in all programs CSI Specialty Group develops to support their client’s endeavors to improve patient lives, every day. She has been instrumental in positioning CSI as a leading, free resource for educational programs on specialty pharmacy, as well as starting the industry's first podcast dedicated to specialty pharmacy which focuses on enlightening trends, highlighting leaders in the industry and uncovering ways to make the specialty pharmacy journey more successful for patients worldwide.
These attributes have granted accolades from other industry leaders, as Suzette delights in providing insight, education and mentorship, while still possessing an incredible voracity for learning herself. All she learns she passes forward, which has afforded her the title of “ Queen of Specialty Pharmacy,” offered by the American Pharmaceutical Purchasing Alliance, in addition to being named a Goldman Sach’s “Top Growing Businesses,” appointed Board Member for both The National Association of Specialty Pharmacy and Academy of Managed Care Plans, and also honored as one of Florida’s most successful Women Owned Businesses. She is also the founder of the leadership group, Women In Specialty Pharmacy.
Suzette and her husband call the heart of specialty pharmacy home, located in Central Florida, and they are proud parents of a West Point Class of 2019 cadet.

Tammy Shaw
Sr. Implementation Consultant - Home Care Solutions
Tammy is an accomplished subject matter specialist with more than 30 years of industry related experience. Before joining Mediware, Tammy worked for several large healthcare organizations in both manager and director level positions, managing customer service, acquisition integration and revenue cycle operations. Educationally, she began her college experience by studying computer science, statistical analysis and primary education but changed her career focus to Healthcare Administration at the University of Michigan.

Tara McMullen
Senior Health Analyst for the Division of Chronic & Post Acute Care
Centers for Medicare & Medicaid Services
Dr. Tara McMullen, PhD, MPH, is the Senior Health Analyst for the Division of Chronic & Post Acute Care, and technical lead for work focused on standardizing post-acute care patient assessment data and quality measures as mandated by the Improving Medicare Post-Acute Care Transformation Act of 2014 (IMPACT Act). Dr. McMullen has the led the efforts to develop and standardize the pressure ulcer new and worsening, functional assessment, drug regimen review, incidence of major falls, discharge to community, Medicare spending per beneficiary, and transfer of health information measures. Dr. McMullen also assists in the efforts to standardize the patient assessment data elements across specified clinical domains. While at CMS, Dr. McMullen has also aided in the development of the quality measures for the Nursing Home Quality Initiative, co-led the Elder Maltreatment Initiative, and supported the National Partnership to Improve Dementia Care in Nursing Homes. Dr. McMullen has published in various peer reviewed healthcare journals on aspects related to workforce/staffing, quality, and communication in the healthcare field. Dr. Tara McMullen received her Doctorate in Gerontology from the University of Maryland, and her Master in Public Health from the University of Nevada, Reno.

Teresa Derrow
Project Manager – Human and Social Services
Teresa is a Project Manager at Mediware, managing implementation projects for SAMS and Harmony for Waivers. Prior to working at Mediware, Teresa was an Analyst for the County of San Bernardino Department of Aging and Adult Services (DAAS), where she began her work with SAMS (Social Assistance Management System) and Human and Social Services. With 14 years of experience in Human and Social Services and 9 years in Information Technology, Teresa has a wide range of experience understanding HSS programs and is seasoned in customer service, training, and managing implementations. As a work-from-home employee, Teresa lives in rural Montana…just minutes from the Canadian border and enjoys quilting in her spare time.

Thomas Berlin
Director, Pulmonary & Respiratory Care
Florida Hospital Orlando
Dr. Tom Berlin presently serves practicing respiratory therapists and his community as the Director of Pulmonary & Respiratory Care for Florida Hospital Orlando. A Navy veteran with over 35 years of clinical and leadership experience, he is dedicated to advancing the profession through education and development of the individual practitioner, commitment to community service, research, and professional promotion and participation.

Tom earned a bachelor’s and master’s degree from the University of Central Florida, where he served on the adjunct faculty for 19 years, and the Doctor of Health Science degree from Nova Southeastern University. He has served on several community non-profit boards, including a term as President of the American Lung Association of Central Florida. He presently serves as President-Elect of the Florida Society for Respiratory Care, Chairman of the Central Florida Advisory Council for Respiratory Care Education, Co-Chairman of the Florida Respiratory Leadership Network, and as a peer reviewer for the Respiratory Care journal. Tom has been a member of the AARC since 1983.

Thomas R. Klumpp
Professor of Medical Oncology, SAS Certified Professional, Version 8 Medical Director, Cancer Informatics Data System
Thomas Jefferson University School of Medicine
1974-1978 - BS, Williams College, Williamstown, MA, Magna Cum Laude, Phi Beta Kappa 1978-1982 - MD, University of Pennsylvania, Philadelphia, PA, Alpha Omega Alpha 1982-1985 - Internship and Residency in Internal Medicine, Dartmouth Medical Center, Hanover, NH 1987-1989 - Fellowship in Hematology-Oncology, Harvard Medical School 1989-1990 - Fellowship in Bone Marrow Transplantation, Harvard Medical School 1990-2014 - Assistant, Associate, and Full Professor, Fox Chase-Temple University Bone Marrow Transplant Program, Philadelphia, PA 2014 - present - Professor of Medical Oncology, Division of Hematologic Malignancies and Bone Marrow Transplantation, Thomas Jefferson University School of Medicine, Philadelphia, PA

Tiffany Wilborn
Training Specialist
Kinnser Software
Tiffany Wilborn, CPC, RDA is a Certified Kinnser Training Specialist. Tiffany has a knack for helping home health, hospice, and therapy agencies successfully implement Kinnser by using ideal best practices, using her years of clinical and billing experience, and working with 100’s of home health and hospice agencies. You’ve may have heard her name/ voice on our Kinnser webinars, or Online Help videos. She transitioned to Kinnser Software in 2012, but pior to that for 5 years trained adult learners in various aspects of Medical Coding and Medical Assisting at the collegiate level. The last three years of instruction included developing the curriculum and directing the program for Health Information Management (HIM). She has over 9 years experience in the healthcare industry. Her healthcare proficiency includes outpatient/inpatient coding and billing, dental assisting, Polysomnography, and a clinical focus in respiratory therapy.
Tiffany is a certified professional coder (CPC) and a registered dental assistant (RDA). She is active in the American Academy of Professional Coders (AAPC) local chapter and American Health Information Management Association (AHIMA). Her professional interests diagnosis/procedural coding, OASIS documentation, patient advocacy, clinical efficiency, HIT, and creative adult education.
Tiffany holds a Bachelor of Science in Biology at Texas State University from San Marcos, Texas. Currently, she is attending Capella University to earn her MBA in Healthcare Management.

Tina Ballard
Tina has been a member of the Mediware team since 2012. She has more than 25 years of expertise working in the rehabilitation field. Prior to joining Mediware, Tina managed multiple outpatient facilities at OhioHealth in Columbus, Ohio. She earned her Physical Therapy and Sports Science degrees from Ohio University in Athens, Ohio.